Optimization of commission calculation for a leading insurance company
Who is our client?
Our client is a leading company in the insurance and financial services sector with over 100 years of tradition. As one of the largest providers in its sector, the company stands for innovative, customer-oriented services and sustainable solutions.
The challenge of compensation logic
Our client's policy management system comprises millions of property insurance policies covered by a wide range of products such as liability, household and commercial insurance. A key element is the calculation of commissions for intermediaries. This process is controlled by an extremely complex remuneration logic that takes several levels into account:
Variety of products: Each insurance product has its own set of rules and calculation bases, which significantly diversifies the commission calculation.
Individual remuneration models: Intermediaries have different contractual agreements with the company. The commission claim therefore depends on both the product and the agent.
Our task was to ensure that the correct commission was calculated in each of the countless possible constellations. We are also responsible for analyzing and understanding specific constellations in the event of complaints. This requires a deep understanding of the technical background and the underlying technical systems.
Our solution: production support and migrations
Our team has been entrusted with the production support of the contract management system in the area of property. As level 2 support, we handle complex queries and ensure smooth operation. Our focus is on several core tasks:
In-depth analysis: we identify technical and functional causes of problems and develop sustainable solutions.
Interface work: Our team works closely with IT departments, specialist departments and external partners to comprehensively clarify complaints or technical problems.
Ensuring operational stability: We ensure that all processes in contract management run smoothly and that errors are rectified quickly.
Another focus of our work is supporting data migrations. Our client aims to migrate older contracts from legacy systems to the current contract management system in order to future-proof the IT landscape. Each migration not only increases the volume of contracts managed, but also the complexity of the remuneration logic. New products with specific requirements for calculating commission must be taken into account and integrated into the existing system.
Strategic importance of our work
Our work has far-reaching strategic significance for the company and goes far beyond day-to-day troubleshooting.
Support for product launches: To ensure correct and efficient commission calculation, we accompany the introduction of new products.
Shutdown of legacy systems: By accompanying migrations, we make a decisive contribution to the consolidation of the IT landscape and thus support a central strategic goal of the company.
Increased efficiency: Our optimization of processes increases the quality of service for agents, brokers and other sales bodies and thus contributes to increasing efficiency throughout the company.
Future-proofing: By reducing system complexity and consolidating the IT landscape, we create a foundation that strengthens the company for future challenges in the digital environment.
Result: A key role in the company
Production support in the area of commission calculation for property insurance is a demanding and at the same time central task that requires in-depth technical expertise, sound professional understanding and close cooperation with various interfaces.
Every day, our team ensures that the correct remuneration is calculated for millions of property contracts and thousands of brokers. At the same time, we ensure that queries and complaints are processed reliably.
Our work is an indispensable part of our client's success. It is at the heart of the stability and efficiency of operational processes and at the same time contributes to the strategic development of the company. Our services enable the customer to concentrate on its core task: offering innovative, customer-oriented services at the highest level.
