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Training services for private and commercial customers

1. scope of application, provider identification

The following GTC govern the contractual relationship between Finanz-DATA GmbH Beratungs- und Softwarehaus (hereinafter referred to as "Provider" or "FIDA") and the customer (hereinafter referred to as "Customer") for training services provided by the Provider. Deviating or supplementary terms and conditions of the customer shall not become part of the contract unless the provider expressly agrees to their validity in writing.

Provider identification:

Finanz-DATA GmbH, consulting and software company
Helenenstraße 3, 99867 Gotha
represented by the managing director Torsten Nietz

Commercial register: Jena Local Court
Register number: HRB 103332
Contact:
Phone +49 3621 451056
Email: t.nietz@fida.de

2 Conclusion of contract

2.1 Offers

FIDA offers general and individual training events. General training events are aimed at interested customers. Individual training events are offered individually at the customer's request. All general training offers from FIDA are non-binding and constitute an invitation to submit an offer. Individual training offers from FIDA are also non-binding, unless otherwise stated in the specific offer from FIDA.

2.2 Conclusion of contract for general training events

If the customer wishes to take part in a general training event, they must register with the provider. The customer registers for a general training event in writing, electronically, in text form or by telephone. By registering, the customer makes a binding declaration of interest in participating in the training event offered, whereby the customer submits a binding offer. The contract is only concluded when the provider accepts the customer's offer. Acceptance can be made in writing, electronically, in text form or tacitly through the provision of the training service.

2.3 Conclusion of contract for individual training events

Insofar as the provider has submitted a binding individual training offer to a customer, this shall come into effect upon acceptance by the customer. Acceptance may be made by the Provider in writing, electronically or in text form. Insofar as the provider has submitted a non-binding offer to the customer for an individual training event and the customer wishes to accept this, the customer shall send FIDA a confirmation. The confirmation, which can be made in writing, electronically or in text form, represents a binding offer on the part of the customer to the provider. The contract is only concluded when the provider accepts the customer's offer. Acceptance can be made in writing, electronically, in text form or tacitly through the provision of the training service

3 Scope of services and implementation

3.1 Training content

The Provider shall conduct the training in accordance with the current training program or, in the case of individual training events, on the basis of the agreed scope of training. The Provider reserves the right to make changes to the training program/scope of training, provided that these do not significantly change the overall character of the training. In addition, the Provider reserves the right, for good cause (e.g. illness), to use a different, equally qualified instructor in deviation from the training program.

3.2 Training venue

The training courses shall take place on the Provider's premises or at an agreed training location. If the training takes place online, participation shall be via a suitable online platform

3.3 Training times

The training times shall be communicated before the start of the training and are binding. Delays on the part of the Customer shall not lead to an extension of the training time.

3.4 Work materials

In addition to participation, the agreed fee for the training event also includes documents provided by the provider

4 Terms of payment

4.1 Fee

The fee for participation in a general training event is based on the provider's prices valid at the time of registration. The fee for an individual training event is based on the individual agreement made in each case. Unless otherwise agreed, the training fees stated by the provider are net amounts in euros. The provider shall invoice the applicable value added tax separately.

4.2 Payment modalities

Payment of the fee shall be made before the start of the training event on the basis of an invoice from the Provider, unless otherwise agreed in writing, electronically or in text form. The fee is due for payment upon receipt of the invoice by the customer. Payments are to be made without deduction to one of the Provider's accounts specified in the invoice.

4.3 Default of payment

If the customer is in default of payment in whole or in part, the provider shall be entitled to charge interest on arrears at the statutory rate. If the customer does not pay the fee or does not pay it in full even after a second reminder, the provider is entitled to withdraw from the contract.

5 Withdrawal and cancellation

5.1 Withdrawal by the customer from general training events

The customer may withdraw from participation in a general training event free of charge up to one week before the start of the event. In the event of later withdrawals, a cancellation fee of 50 percent of the fee shall be due, unless the customer can prove that the provider has incurred no or only minor damages

5.2 Cancellation by the customer for individual training events

The customer may withdraw from an individual training event at any time. In the event of withdrawal up to two weeks before the event, the cancellation fee shall be 50% of the agreed fee. In the event of a later withdrawal, the cancellation fee shall be 75% of the agreed fee. The customer is entitled to prove to the provider that the damage is lower.

5.3 Withdrawal by the provider

The Provider may withdraw from the contract if the minimum number of participants for a general training event is not reached or for other important reasons that entitle the Provider to cancel the general or individual training course. In this case, any fees already paid shall be reimbursed by the Provider, unless the cancellation is due to an important reason for which the Customer is responsible.

5.4 Declarations of withdrawal

Declarations of withdrawal must be made electronically or in text form to be effective.

5.5 Calculation

The first day of the training course shall be decisive for the calculation of the deadline in accordance with paragraphs 5.1 and 5.2 for training courses lasting several days.

6. rebooking

6.1 Rebooking

The customer may rebook to another FIDA training event at any time. The rebooking can be made in writing, electronically or in text form. In the event of a rebooking, the provider will charge the following rebooking fees:

6.2 Eligibility to participate

The customer may transfer his right to participate at any time to a substitute participant to be nominated by him in writing. The customer remains obliged to pay the agreed fee, unless otherwise agreed. No separate costs shall be charged by the provider due to the participation of the substitute member.

7 Liability

7.1 Liability

The Provider shall only be liable for damages in the event of intent or gross negligence. Liability for simple negligence is excluded, except in the case of a breach of material contractual obligations.

7.2 Limitations of liability

The above limitations of liability do not apply to damages resulting from injury to life, body or health that are based on a negligent breach of duty by the provider or an intentional or negligent breach of duty by a legal representative or vicarious agent of the provider.

8 Copyrights

The documents and work materials provided by the provider as part of the training event are protected by copyright and may not be reproduced or distributed without the consent of the provider. In particular, but not exclusively, the passing on to third parties or the public distribution or making available of documents, presentations, scripts, images, audio or video recordings etc. is not permitted without the written consent of the provider. The same applies to mere excerpts from the aforementioned documents and work materials.

9 Data protection for applications and in the application process

Personal data is processed in accordance with the statutory provisions of data protection law. Further information on this can be found in the provider's privacy policy, which can be found at https://www.fida.de/datenschutz.

10. revocation instruction for private customers

Right of withdrawal for consumers

Consumers have a fourteen-day right of withdrawal.

WITHDRAWAL POLICY

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract.

To exercise the right to cancel, you must inform us (Finanz-DATA GmbH Beratungs- und Softwarehaus, Helenenstraße 3, 99867 Gotha, Fax: +493621 4510-48, E-Mail: fida@fida.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. If you have requested that the services should commence during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided by the time you inform us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.

Sample withdrawal form

If you wish to withdraw from the contract, you can fill out this form and send it back to us. However, the use of the form is not mandatory.

To

Finanz-DATA GmbH consulting and software company
Helenenstraße 3, 99867 Gotha
Fax: +493621 4510-48
E-mail: fida@fida.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the provision of the following service:

Booked on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of notification on paper)
Date

(*) Delete as appropriate.

11. online platform for out-of-court dispute resolution and notice pursuant to Section 36 VSBG

The EU Commission provides an internet platform for the online settlement of disputes ("ODR platform") at https://ec.europa.eu/consumers/odr/. This platform serves as a contact point for the out-of-court settlement of such disputes arising from online sales contracts. As a provider, we are not obliged to participate in dispute resolution proceedings before a consumer arbitration board and do not participate in such proceedings.

12. final provisions, dispute resolution procedure

12.1 Amendments and supplements

Amendments or additions to these GTC must be made in writing.

12.2 Place of jurisdiction

The court at the registered office of the provider shall have exclusive jurisdiction for disputes arising from this contractual relationship, provided that the customer is a merchant, a legal entity under public law or a special fund under public law.

12.3 Applicable law

The law of the Federal Republic of Germany shall apply exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

Status: [30.08.2023]